This is one of those stories that feels like a hug. Truly.

Graham Newton-Small lived an adventurous life as a United Nations diplomat who served on three continents. But by the time his daughter Jay moved him into an assisted living facility, he was often unable to remember or tell much of that life story.

Asked to fill out a long and detailed questionnaire about his life, Jay chose a different approach. She typed up his story on one page for his caregivers and pasted it on the wall. And that transformed his care, she says.